View count
See how many times your share link has been opened. This tells you whether your client actually clicked through to the download page.
Pro Feature
Know when clients download your files — file analytics
Stop wondering if your client actually opened that proposal. Pro gives you view counts and download counts for every share link. Know exactly when your files are accessed so you can follow up at the right moment.
Direct answer
How do you track who downloaded your shared file?
“Create a Pro share link in BulkShare and send it to your client. Your dashboard shows view counts and download counts for that link in real time — including when the activity occurred. You will know exactly when your client opens the link and when they save the files, without asking them.”
- View count tells you when the link was opened in a browser.
- Download count confirms the client actually saved the files.
- Activity timing lets you follow up at exactly the right moment.
Download count
Track how many times files have been downloaded from the link. Confirm that the client not only viewed but actually saved the files.
Per-link breakdown
Each share link has its own analytics. Compare engagement across different deliverables, clients, or campaign assets in one place.
Activity over time
See when views and downloads occurred so you can follow up at the right moment — like right after a client opens your proposal.
How professionals use file analytics
Visibility into file engagement changes how you manage client relationships and follow-up timing.
Proposal follow-up timing
Stop guessing when to follow up after sending a proposal. Analytics show when your client opened the file — so you can reach out with perfect timing instead of chasing in the dark.
Confirming project handoff
After delivering final project files, analytics confirm that your client downloaded everything. No more "did you get the files?" messages — you already know.
Asset engagement tracking
Share campaign assets, brand kits, or design exports and see which ones get downloaded most. Use that signal to understand what resonates with clients.
Multi-client visibility
Manage multiple client projects from a single dashboard. Each share link has its own analytics so you can monitor delivery status across all active projects at once.
How to track file downloads in four steps
1
Create a share link
Upload files to BulkShare and create a share link from your Pro dashboard. Add a password or expiry if needed.
2
Send to your client
Copy the link and send it via email, Slack, or a client portal. Analytics tracking starts the moment the link is active.
3
Monitor activity
Open your dashboard to see view and download counts updating in real time. Know exactly when your client engages.
4
Follow up at the right time
Use the activity signal to time your follow-up. Reach out right after a view — not days before or after the client looked.
With analytics vs without analytics
File analytics changes how you manage every client relationship from delivery to follow-up.
| Situation | With BulkShare analytics | Without analytics |
|---|---|---|
| Did my client open the proposal? | Check the view count on your share link — you know immediately | Send a follow-up email asking if they received it |
| Were final files actually downloaded? | See the download count to confirm delivery was complete | Wait for the client to confirm or hope for the best |
| When did engagement happen? | Activity timestamps show when clients viewed and downloaded | No visibility — you only know what the client chooses to tell you |
| Which assets got the most attention? | Compare view and download counts across all your share links | No data — you cannot tell what was ignored vs what was useful |
Everything in Pro that supports client delivery
- View and download counts per share link
- Activity timing so you know when clients engage
- Password protection on any share link
- Custom expiry dates for controlled access windows
- Custom domain for professional branded link delivery
Related guides
Frequently asked questions
Can I see who downloaded my shared file?
BulkShare tracks view counts and download counts per share link. You can see the number of times a link was viewed and how many times files were downloaded, plus when that activity occurred. Share links are public by default, so individual recipient identity is not captured unless you use a unique link per recipient.
Is file analytics available on the free plan?
File link analytics is a Pro feature. Free accounts can create share links but do not get view or download count data. Upgrade to Pro to see engagement metrics on all your share links.
How do I track whether a client downloaded my proposal?
Create a Pro share link for your proposal file and send that link to your client. From your BulkShare dashboard, open the analytics for that link and check the download count. If the count is above zero, your client downloaded the file.
Can I see when exactly a file was downloaded?
Yes. The analytics for each share link include timing information so you can see when views and downloads occurred — not just how many. This helps you time follow-up communications based on actual client activity.
Does the recipient know their download is being tracked?
BulkShare collects aggregate link analytics such as view counts and download counts. The data is associated with the share link, not the individual recipient's identity. No personal tracking data is collected from recipients.
Can I track analytics across multiple client projects?
Yes. Each share link in your BulkShare dashboard has its own analytics. You can see the engagement data for every link you have created, making it easy to monitor delivery status across multiple active client projects.
What is the difference between a view and a download in file analytics?
A view is recorded when someone opens the share link page in their browser. A download is recorded when they actually save a file to their device. High views with low downloads may mean a client looked but did not collect the files — useful context for your follow-up.